Our publications, policies, commitment to quality and strategic directions are provided below. Publications keep our consumers, members, donors, and the wider community up to date with our news and progress. Our policies show how we provide our services to people with no or low vision.
You can find links to accessible PDFs of the most recent publications below:
Gender Equality Report
All publications are available in alternative formats on request. Please contact us if you would like Braille or Audio versions.
To guide our work we have developed a range of policies. Links to PDFs of the most significant are found below:
- Continuous Quality Service Improvement Policy and Procedure (pdf, 329kb)
- Community Participation and Inclusion Policy and Procedure (pdf,302kb)
- Decision Making and Choice Policy and Procedure (pdf, 181kb)
- External Stakeholder Complaint Management Policy (pdf, 530kb)
- External Stakeholder Management Policy – Abbreviated (pdf, 341kb)
- Guide and Assistance Dog Services Policy (pdf, 198kb)
- Individual Needs Policy and Procedure (pdf, 198kb)
- Privacy Safeguards Policy and Procedure (pdf, 232kb)
- Providing Access for People who are Blind or Vision Impaired (pdf, 314kb)
- Service Access Policy and Procedure (pdf, 554kb)
- Service Completion and Exit Policy and Procedure (pdf, 554kb)
- Vision Guidelines for Driving Policy and Procedure (pdf, 167kb).
Our Commitment to Quality
We proactively pursue, train for, and build in quality in everything we do. We are accredited against and meets the following quality and safety standards:
- National Disability Service Standards (2015)
- Aged Care Quality Standards (2019)
- Department of Health and Human Services (Tasmania)
- International Guide Dog Federation.
At the heart of our strategic direction are seven priority focus areas – People, Innovation & Technology, Compliance, Transformational Change, Unique Defining Brand, Reputation and Economic Viability.
Download the full Strategic Directions 2020-2022: