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‘Services’ can be anything that your organisation provides that you want people to understand and connect with. They can range from library and information services, through to recreation and community activities, or specific services such as rubbish collection, tree pruning or local elections.

Many people you want to connect with, will have a print disability, so it’s important to consider accessibility guidelines when creating your services.

A few points to consider when planning how to implement, restructure or make a service accessible:

  • Plan for how the service will work for people with a print disability at the same time that you are planning for its implementation for everyone else.
  • Involve people with a print disability in the planning, implementation and review process.
  • Train your staff prior to implementing service delivery.
  • Consider how you will promote your service. If you are intending to inform people of its existence in print, make sure you inform people with a print disability in an alternative / accessible format.
  • Look at the building or physical environment in which the service will take place. Are there barriers that will make it difficult for a person with a disability to access that service?
  • Consider establishing a contact telephone number which a person with a print disability may call to make arrangements for accessing a particular service.
  • Consider the format of all your regular service provision information.