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Information about coronavirus and our services

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At VisAbility, we want your online therapy to be as effective as possible.

Privacy is of utmost importance to us. We’ve implemented a number of security measures to protect you as clients. This will offer you extra peace of mind and added reassurance, especially for those online platforms which don’t have end-to-end security encryption. Sessions will not normally be recorded unless for a specific purpose. We will always seek your permission for any recordings.

All our online therapy sessions include:

  • Unique password protection
  • Locked meetings
  • Waiting room features.

Let other family members know that you will be involved in an online session so they can avoid appearing on the video camera. Please let us know if anyone else is in the session, including those not on camera but still in ear shot.

Your privacy

Limit outside distractions that could interrupt the video conference, such as:

  • Mobile phones
  • Other people in the home. If they are unable to stay in a separate space, discuss how they can be included as part of the session
  • Family pets.

Video and audio quality

Online therapy involves several actions:

  • Watching the video of the remote person on the monitor
  • Listening to the sound from the remote person
  • Transmitting video to the remote person through the video camera
  • Transmitting audio to the remote person through the microphone.

We want to maximise the effectiveness of these and minimise any interference.


Excessive light should not shine into the camera or onto the monitor (which are usually facing the same direction). Sufficient light should be directed at the subject (person, activity etc.) which the camera is pointed at.

  • Place the monitor and camera so they are facing away from major light sources such as day light or room light
  • Cover windows that face the monitor or camera
  • Reduce glare from walls by using a room with a neutral matte paint or neutral wall coverings. Try to avoid busy or patterned wallpaper
  • Increase light (day or room light) directed at the subject (you or activity) so you are facing towards the major light sources.
  • Add additional lighting to illuminate the person or the activity, if required.


  • Light coloured and reflective clothing may cause difficulties with the camera trying to adjust its brightness.
  • Be mindful that you only want your face to be bright. If you have a really bright shirt on, the camera will make the whole image dimmer, so your face won’t be as clear in contrast to your clothing.
  • Please consider the patterns on your clothing. If there are lots of busy patterns or thin strips it can cause some difficulty with the camera.
  • Consider wearing a modest neckline as you may need to lean forward to adjust or move the camera.


Increase the clarity of sounds from the subject by bringing the microphone as close to you as you can. To reduce unwanted sounds:

  • Check that doors are closed to other areas in the house.
  • Check the washing machine, dishwasher or other noisy household appliance are turned off while the online therapy session is in progress.
  • Make sure your mobile phone is on silent or turned off
  • If you have trouble with echoing within the room, try using a room with carpets, mats, or wall hangings etc.

Maximise interaction

  • It’s very important to try and look directly at the camera lens when you are talking. It can be tempting to look to the side of the screen where the image of the conversation is displayed.
  • Make sure the camera is positioned at eye level so when talking your attention and vision is directed into the camera lens.
  • Have everything your therapist has asked you to provide in arms reach, so you don’t need to leave the session unnecessarily.
  • To ensure there is enough space in front of you, push the camera back to arms length. Your therapist can help you during setup if needed.
  • Sessions may happen in various spaces within your home. If this is going to happen part way through, your therapist will tell you before the session to ensure you are prepared to move the camera (or device) so both parties get a clear view of all spaces.

Please speak with your Key Contact or Therapist if you have any questions.