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Our commitment is to provide a professional person-centred service and offer quality of life outcomes that help people to have the independence to live the life they choose.

We will always:

  • Respond promptly to any calls for assistance.
  • Treat all people with respect, in a polite and courteous manner.
  • Treat all people with fairness and integrity.
  • Uphold privacy and confidentiality principles.
  • Endeavour to provide accurate and timely information.
  • Seek our clients’ feedback and make any changes necessary to our practices.
  • Listen to the concerns of our clients, working collaboratively with them and their family/supports.
  • Endeavour to provide our clients with a consistent, seamless service across the organisation.
  • Work in collaboration with other service providers in order to meet the needs of our clients.
  • Project a ‘can do’ attitude and work to our very best to find solutions.

You can help us by:

  • Giving us all the information we need to provide the best service.
  • Reading the information we provide.
  • Interacting with our staff in a polite, respectful and courteous manner.
  • Taking responsibility for the results of any decisions they make with our staff about the care and services they receive.
  • Providing a safe work environment for staff who deliver services in clients’ homes.