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VisAbility remains focused on its seven priority themes that will define its Strategic Directions over the next two years.

To bring our strategy alive and ensure quality is met, all our actions are shaped around the Australian Business Excellence Framework (ABEF).

Priority Themes


Clients, Staff, Volunteers, Government, Community, Business, Donors, Supporters, Client-Centred and Family-Centred Practise, Individualised Planning

Innovation & Technology

Fee for Service, Robust Technologies, Business Intelligence


Accreditation, Quality and Safeguarding

Transformational Change

Transformational Growth

Unique Defining Brand

Unique and Defining Household Brand and Culture


Australian Business Excellence Framework (ABEF), International Organisation for
Standardization (ISO) Australian standards, International Guide Dog Federation (IGDF), Assistance Dogs International (ADI)

Economic Viability

Financially Viable and Sustainable

Download Strategic Directions

Download the full Strategic Directions 2020 – 2022: