VisAbility remains focused on its seven priority themes that will define its Strategic Directions over the next three years.
To bring our strategy alive and ensure quality is met, all our actions are shaped around the Australian Business Excellence Framework (ABEF).
Clients, Staff, Volunteers, Government, Community, Business, Donors, Supporters
Innovation & Technology
Fee for Service, Robust Technologies, Business Intelligence
Client Centred Practise, Individualised Planning
Unique Defining Brand
Unique and Defining Household Brand and Culture
Reputation and Recognition
Australian Business Excellence Framework (ABEF), International Organisation for
Standardization (ISO) Australian standards, International Guide Dog Federation (IGDF), Assistance Dogs International (ADI)
Financially Viable and Sustainable
Furthermore, using a shared value approach, we have developed strategic objectives against each theme; these are fundamentally aligned with our Vision and Values.
These strategic objectives will be key drivers in achieving successful outcomes for our clients and their families, who are an integral part of VisAbility.
Our success will be measured from four perspectives:
- Clients: How we create value for our clients; and how we continuously improve our level of service
- Financial: How we add value for our clients while controlling costs and: how we provide a balanced approach to investment in a full range of services
- Internal Business Processes: How we improve and excel in our joint business processes
- Learning and Growth: How we develop our people and build system capacity to meet future needs
Download Strategic Directions
Download the full Strategic Directions 2018 – 2021: