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VisAbility remains focused on its seven priority themes that will define its Strategic Directions over the next three years.

To bring our strategy alive and ensure quality is met, all our actions are shaped around the Australian Business Excellence Framework (ABEF).

Priority Themes


Clients, Staff, Volunteers, Government, Community, Business, Donors, Supporters

Innovation & Technology

Fee for Service, Robust Technologies, Business Intelligence

Client-Centred Practise

Client Centred Practise, Individualised Planning

Transformational Change

Transformational Growth

Unique Defining Brand

Unique and Defining Household Brand and Culture

Reputation and Recognition

Australian Business Excellence Framework (ABEF), International Organisation for
Standardization (ISO) Australian standards, International Guide Dog Federation (IGDF), Assistance Dogs International (ADI)

Economic Viability

Financially Viable and Sustainable

Strategic Objectives

Furthermore, using a shared value approach, we have developed strategic objectives against each theme; these are fundamentally aligned with our Vision and Values.

These strategic objectives will be key drivers in achieving successful outcomes for our clients and their families, who are an integral part of VisAbility.

Our success will be measured from four perspectives:

  • Clients: How we create value for our clients; and how we continuously improve our level of service
  • Financial: How we add value for our clients while controlling costs and: how we provide a balanced approach to investment in a full range of services
  • Internal Business Processes: How we improve and excel in our joint business processes
  • Learning and Growth: How we develop our people and build system capacity to meet future needs

Download Strategic Directions

Download the full Strategic Directions 2018 – 2021: