As of 31 October 2025, VisAbility concluded its delivery of the Disability Employment Services (DES) program with CoAct.
We have proudly delivered tailored DES support for people with sensory disabilities, including vision loss and impairment, hearing loss, autism and brain injury since 2018.
The service has helped job seekers build skills, confidence and careers, while also supporting employers to create inclusive and accessible workplaces.
This change follows a decision to not to continue under the new Inclusive Employment Australia subcontracting agreement. The terms of the new agreement did not align with our ability to deliver excellence for our clients; a commitment that sits at the core of our decision making.
From 1 November 2025, DES support for VisAbility’s CoAct clients will continue with new providers, and this transition is being managed by the Department of Social Services (DSS). We understand that many clients have been transferred to Ability WA.
All existing CoAct clients should have received a letter from DSS identifying their new provider. If you haven’t received this letter, please contact the DES Transition Line on 1800 227 337 or visit www.dss.gov.au/inclusive-employment-australia.
Changes to allocated DES providers can be requested by calling 1800 227 337.
All other services across EverAbility Group including VisAbility, Guide Dogs WA and Guide Dogs Tasmania, Kites Children’s Therapy and Perron Place continue as usual.